Terms of service

Terms of Service

Effective Date: 7/06/2025

Welcome to 5280 Pets . These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.

1. Online Store

By using this website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to use this website and make purchases.

2. Products

We strive to display our products, descriptions, and prices as accurately as possible. However, we do not guarantee that product descriptions, images, pricing, or other content are error-free, complete, or current.

We reserve the right to modify or discontinue products at any time without prior notice.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse, limit, or cancel any order for any reason, including suspected fraud, pricing errors, or product availability. If your order is canceled after payment has been processed, you will receive a full refund.

4. Pricing & Payment

All prices are listed in USD and are subject to change without notice.

Payment is required in full before an order is processed and shipped.

5. Shipping & Delivery

Our products are shipped by third-party fulfillment partners and suppliers.

Shipping and delivery times are estimates only and may vary depending on your location, carrier delays, customs processing, weather, holidays, or other factors beyond our control.

We are not responsible for shipping delays once an order has been handed to the carrier.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for orders delivered to an incorrect address provided by the customer.

6. No Return & Refund Policy

All sales are final.

We do not accept returns, exchanges, or refunds except where required by applicable law or if an item arrives damaged, defective, or incorrect.

Claims for damaged, defective, or incorrect items must be submitted within 48 hours of delivery and include your order number and clear photos of the item and packaging.

Approved claims may be resolved through a replacement, refund, or store credit at our discretion.

7. Intellectual Property

All content on this website, including logos, product images, graphics, text, designs, and other materials, is the property of 5280 Pets or used with permission. No content may be copied, reproduced, or distributed without written permission.

8. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with the website's operation or security.
Submit false or misleading information.
Engage in fraudulent transactions.

9. Disclaimer

Our products are intended for general pet use only. We do not guarantee that any product will be suitable for every pet or solve any specific health or behavioral issue.

Always supervise your pet while using new products and consult your veterinarian regarding any health concerns.

10. Limitation of Liability

To the fullest extent permitted by law, 5280 pets, its owners, employees, suppliers, and affiliates shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the product that gave rise to the claim.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Changes to These Terms

We may update these Terms at any time. Any changes become effective immediately upon posting to our website. Continued use of the website constitutes acceptance of the revised Terms.